Frequently Asked Questions

Everything you need to know about your smart home security and automation.

What is the standard shipping timeframe for Tapo devices?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.

Do Tapo smart cameras require a subscription to work?

Basic features like live view and instant notifications are free. However, for cloud storage and advanced AI detection features, a Tapo Care subscription is available but not mandatory if you use a local microSD card.

What is your return policy for defective electronics?

We offer a 30-day money-back guarantee for all purchases. If your device is defective, we will provide a prepaid return label and issue a full refund or replacement upon inspection.

Are TP-Link Tapo products covered by a warranty?

Yes, all new Tapo products come with a limited 2-year warranty that covers hardware defects under normal use conditions.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are Tapo smart plugs and bulbs compatible with voice assistants?

Absolutely. All Tapo smart devices are fully compatible with Amazon Alexa and Google Assistant for seamless voice control integration.