Returns & Exchanges

At TP-Link Tapo Store, we want you to be completely satisfied with your smart home setup. If your device isn't the perfect fit, you can return your products within 30 days of purchase for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your Tapo account and navigate to your order history to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all power adapters, mounting kits, and manuals to ensure a successful return process.

• 3.
  Ship to Service Center

  Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location for transit to our quality inspection facility.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware condition, your refund will be processed back to your original payment method within 5 to 7 business days.